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WHAT ARE YOUR BOOKING AND CANCELLATION POLICIES?

 
We will continue to monitor and assess our reservation and cancellation policies. Currently we will be operating under our standard cancellation policy which means reservations can be canceled up to 30 days prior to arrival, with a 10% cancellation fee applied.
 

WHAT HOTEL SERVICES MAY NOT BE AVAILABLE DURING OUR STAY?

 
We are working closely with the Nantucket Board of Health to ensure your comfort and safety. Though procedures may differ from what we are used to, we plan to remain fully operational.
 

COULD YOU PLEASE YOUR SAFETY AND CLEANING PROCEDURES?

 
In addition to following all CDC and public health guidelines and continuously communicating with the Nantucket Board of Health, we have developed our own COVID-19 Safety Program and procedures. This program includes procedures such as:
 
  • Requiring temperature checks for each team member before each shift using a non-contact thermometer.
  • Enforcing strict social distancing guidelines among our team members. Staff will be wearing masks when facing guests and when social distancing is not possible.
  • Safety glass partitions will be installed at the reception areas.
  • Every room will be thoroughly cleaned between guests using foggers and sanitizing solutions.
  • All rooms have been reviewed for items that cannot be sanitized - those items have been removed or replaced.
  • High-touch surfaces in public spaces will be disinfected every hour.
  • There will be tissue stations by every door so guests will not have to touch handles, as well as hand sanitation units in all high-traffic areas.
  • Public restrooms will be limited to one family at a time and will be cleaned and sanitized every half hour.


NEW: what do i need to do to comply with the massachusetts travel order? 

Effective August 1, 2020, all travelers to Massachusetts must comply with the Commonwealth of Massachusetts Travel Order. 

The travel new order requires all visitors and returning residents to complete a Massachusetts Traveler Form unless the are coming from a state that has been designated a lower risk COVID-19 state or fall into an exemption category.  The new travel order also provides that visitors and returning residents arriving in Massachusetts from any other place other than a COVID-19 lower-risk state must quarantine for 14-days they can produce a negative COVID-19 test result administered on a sample taken not more than 72-hours prior to arriving in Massachusetts

The current list of lower risk states who are exempt from this travel order are as follows: Colorado, Connecticut, Delaware, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Vermont & West Virginia.

We appreciate your commitment to keeping our entire community safe an limiting the spread of COVID-19 by taking this extra precaution. 


WHEN DO I HAVE TO WEAR A MASK? 


Currently on Nantucket to help stop the spread of Covid-19, there is a mandatory FACE COVERING ORDER which requires all members of the community to wear masks or face covering in public. For more information on the mask policy set forth by the Town of Nantucket, click here. 
At our hotels and restaurants guests are required to wear masks in public spaces including our front desk reception areas and dining spaces For those joining us to dine, masks are required when moving around the restaurant/dining spaces. Once guests are seated, they can remove their masks and enjoy their meal. 
 

WHERE CAN I GET A MASK IF I LOSE MINE?

 
We will have disposable masks available for our guests.
 

WILL THE BEACHES BE OPEN TO THE PUBLIC?

 
Yes, though access to areas like Great Point is restricted. When you visit Nantucket Beaches, remember to practice social distancing and leave only your footprints behind.
 

WHAT WILL BE OPEN IN TOWN?


Please see this link (https://nantucket.net/index.php) for the most up to date information. We anticipate more openings as we move through this season from one phase to the next. We are updating our BLOG regularly with store and restaurant openings. 


WILL STORES BE OPEN?

 
We anticipate for the majority of retail stores to be open; however, we will be working with our community to keep our information as current as possible.
 
Here's a link that will be updated as we receive more information. - https://www.whiteelephantresorts.com/blog/spring-2020-shopping-options
 

ARE RESTAURANTS PLANNING TO BE OPEN?

 
As per the Governor's latest guidance, please make note of the following:
 
  • Brant Point Grill & TOPPER's are open and accepting reservations for up to 6 guests
  • Many restaurants on island are currently offering takeout, curbside pick up and delivery. 
  • Guests and island visitors are able to use Delivery.com which has a partnership with many of our local restaurants providing delivery services. For an up-to-date list of all restaurant options, please click here. - https://www.whiteelephantresorts.com/blog/spring-2020-restaurant-options
 

WILL THE POOL BE OPEN?

 
The pool will be open and is accessible to guests of the White Elephant only. Chaises will be placed to allow for social distancing and face coverings will be required when not in the pool. In order to manage capacity and allow for social distancing White Elephant may need to limit time our guests can spend at the pool.
 

WILL THE WAUWINET LADY BE RUNNING?

 
The Wauwinet Lady will be available for lunch and dinner cruises, but will have limited capacity  of 10 guests and will require reservations. 
 

DO YOU ACCEPT APPLE PAY/GOOGLE WALLET?

 
We offer contactless payments through both Apple Pay & Google Wallet.
 

CAN WE ORDER ROOM SERVICE?

 
Yes, room service will still be available, and an expanded family style menu will also be available.
 
  • We are developing a QR code-enabled ACK Eats App which has a partnership with many of our local restaurants, providing delivery services to our hotels.
 

CAN WE CHARTER A BOAT EXCURSION?

 
Yes, charters will be available - with some restrictions to note:
 
  • Where social distancing is not possible, only persons from the same household should be together on any boat at one time.
  • No more than 10 people may be in a boat at one time (including crew).
 

WILL CAR RENTALS BE AVAILABLE? AND WILL THEY BE SANITIZED?

 
Yes, car rental agencies are still offering rentals. We recommend that you book in advance as some agencies currently have limited inventory. All vehicles will be sanitized in accordance with CDC guidelines.
 

WHAT SIZE PARTIES WILL RESTAURANTS ALLOW?

 
For the foreseeable future, the Board of Health has advised that there will be a maximum size of 6 guests for all restaurant reservations.
 

WILL BEACH AMENITIES STILL BE AVAILABLE AND SANITIZED?

 
Yes, all beach amenities will be thoroughly cleaned and sanitized.
 

WILL THE FERRIES STILL RUN AND AT FULL CAPACITY?

 
Yes, both the Hy-Line and the Steamship are servicing Nantucket. Their schedules are different from what they usually offer during this time of the year, and they may be accepting fewer passengers so be sure to make a reservation in advance.
 

WILL YOU REQUIRE A MINIMUM STAY?

 
We will still have minimum night stays during certain times throughout our season.
 

WILL I BE ABLE TO BOOK GOLF TEE TIMES?

 
Yes—The Miacomet Golf Course will be open to the public. Here are a few things to take note of:
 
  • Tee times are able to be made 7 days prior to your preferred time.
  • Groups of players are restricted to no more than 4 players at one time.
  • All golfers must maintain proper social distancing of at least 6 feet at all times.
  • No caddies or golf carts allowed.
  • The restaurant at the Club House is currently available for takeout only.
 
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