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COVID-19 UPDATE

COVID-19 UPDATE

IMPORTANT NEW UPDATE - UPDATED AUGUST 30, 2020
 

 
Effective August 1, 2020, all travelers to Massachusetts must comply with the Commonwealth of Massachusetts Travel Order

The travel order requires all visitors and returning residents to complete a Massachusetts Traveler Form unless they are coming from a state that has been designated a lower risk COVID-19 state or fall into an exemption category.  The new travel order also provides that visitors and returning residents arriving in Massachusetts from any other place other than a COVID-19 lower-risk state must quarantine for 14-days they can produce a negative COVID-19 test result administered on a sample taken not more than 72-hours prior to arriving in Massachusetts

We appreciate your commitment to keeping our entire community safe an limiting the spread of COVID-19 by taking this extra precaution. 



our standards: 


We are now open for the season and are eagerly awaiting your return to the island. We have made more provisions than ever to make your Nantucket vacation even more unforgettable. 
 
Safety and trust are the foundations on which we are able to continually provide the award-winning service and unforgettable experiences you have come to expect of White Elephant Resorts. As such, we are committed to remaining transparent and open with the measures we are taking to keep you and our team safe. While we follow all CDC guidelines and remain in contact with the Nantucket Board of Health, we have also implemented a COVID-19 Safety Program that goes far beyond standard measure.

It is crucial that our staff have the tools and training they need to keep themselves and our environment safe. In addition to training and educating staff on departmental procedures, they have also been educated and trained on our rigorous sanitation program and personal hygiene and health protocols. This includes, but is not limited to the following:
 
  • Increased vigilance and frequency in sanitizing and cleaning, especially in public areas
  • Cleaning and sanitizing public restrooms every half an hour.
  • Cleaning and sanitizing all high-touch surfaces every hour
  • Installed clear partitions at all reception desks.
  • Strict practices in food handling and preparation.
 
Our team will be practicing social distancing and limiting face-to-face interactions. Each of guests will dictate how much or how little face-to-face engagement they prefer with our team members. We have implemented new programs in order to facilitate this practice:
 
  • Luggage pick-up and drop-off on request.
  • In-room magazines and newspapers available on request.
  • Individually wrapped robes and slippers.
  • QR-coded room service.
  • Contactless payment options are available, yet not mandatory, through both Apple Pay and Google Wallet
 

RESOURCES: 











 

In this exceptional year, we are committed to providing our award-winning level of service. As our seasoned guests know well, there has never been anything standard about our standards. To see our entire Covid-19 Safety Blueprint, click here. have also compiled a list of Frequently Asked Questions and updated our BLOG on current information on stores, restaurants and activities. 
 

nantucket & mask wearing:

To ensure safety and to help stop the spread of Covid - 19, the Town of Nantucket's Face Covering Order requires all members of our community to wear masks in public. For a map of the island and more information click here

As you consider your upcoming travel plans to Nantucket, please e-mail or call us with any questions or concerns. We are always reachable at ReservationOffice@WhiteElephantResorts.com or (800) 475 2637
 
Given these unique circumstances we will continue to re-evaluate the situation and make changes to our policies accordingly. Our team wants to ensure you feel secure in making future reservations at our hotels. For reservations on or after July 1st, our standard cancellation policy applies.
 
For the most current information specific to Nantucket, please visit Town of Nantucket and Nantucket Cottage Hospital.
For more information on travel policies to and from the island, please contact transportation providers directly for their policies.  (Helpful links: Hy-line, Steamship Authority, and Cape Air
 
We can't wait for another season full of unforgettable experiences with you.
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