WHITE ELEPHANT RESORTS
COVID-19 SAFETY BLUEPRINT
WHAT TO EXPECT?
WHAT WE ARE ASKING FROM OUR GUESTS?
- Practice social distancing in public places.
- Wear masks inside all business establishments including our hotels and marina office*
- Practice personal hygiene standards as per the CDC and Massachusetts State Government guidelines.
- If you or a family member are not feeling well, please do not travel.
- Connect with our team if you have any questions prior to your arrival by e-mail at Reservationoffice@WhiteElephantResorts.com or by phone at 800-475-2637.
- A list of Frequently Asked Questions click here
FACE COVERINGS & MASKS*
To help stop the spread of Covid-19, there is a mandatory FACE COVERING ORDER which requires all members of the community to wear masks in public. For more information on the mask policy set forth by the Town of Nantucket, click here.
At our hotels, marina and restaurants, our guests are required to wear masks in public spaces. For those joining us to dine, once the guests are seated at their table their masks can be removed.
HOW OUR TEAM ARE PREPARED?
- Implementing full-scale enhancements to our already stringent health and safety procedures.
- Educating and training on our new rigorous cleaning and sanitizing protocols.
- Empowering our team to take care of our guests and each other.
- Coaching on personal hygiene & health protocols.
- Instruction on the proper use of personal protection equipment including masks, gloves, cleaning products and systems (both use and disposal).
- Readiness to practice appropriate social distancing measures whilst providing exceptional and responsible customer service.
- Initiating supervised daily temperature checks and personal health checklist prior to starting their work day.
WHEN WE ARE OPEN:
- Practicing social distancing.
- Wearing masks whilst on property and interacting with guests.
- Wearing gloves in certain areas to reduce touch points.
- Looking forward to welcoming you!
- Touch free sanitizing stations, set in key locations in public spaces.
- Signage with reminders on public safety and social distancing.
- Open windows where possible to allow air flow.
- Overnight fogging with electro-static guns and disinfecting of public spaces.
- Clear plastic partitions on our front desks and reception areas.
- Cashless options encouraged for payment of guest folio charges, including Apple Pay and Google Wallet.
- Disposable masks and gloves.
- Individually packaged sanitizing wipes.
PRE-ARRIVAL PREPARATION:
- Housekeeping and guest interaction preferences.
- Arrival times and transportation questions.
- List of dining options including open for service, curbside pick-up, delivery and their reservation/service policies.
- Current information on on-island activities, such as golfing, boating/fishing charters, retail stores and their booking policies and restrictions.
FRONT DESK CHECK IN & CHECK OUT:
- Reduced contact check-in.
- Concierge services available by email and phone.
- Bell service will remain available, with some adjustments for safety.
- Luggage delivery and pick-up will be provided based on the guest's preference.
- Fast check-out is available by calling down to the front desk and having your folio emailed upon departure.
- Upon arrival, all guests will be provided with individual hand sanitizer wipes and masks.
HOUSEKEEPING STANDARDS:
- Housekeeping services for guest rooms will be provided with the utmost attention to high touch areas
- Guests will have the option to choose low contact daily service.
- Guests will have the option of additional linens, towels and amenities to be delivered to their accommodations.
- Focus on the consistent and regular sanitizing of public spaces including lobby areas, restrooms, fitness spaces and public bathrooms.
- Accommodations will be sanitized prior to arrival using new technology and procedures to ensure safety
- Public restrooms will be limited to one family at a time and sanitized every half hour.
- Removal of magazines, paper products or any items that cannot be sanitized. All items remain available upon request from the front desks.
- Robes & slippers will be individually wrapped and in room upon arrival.
RESTAURANTS:
- Restaurant tables and capacities will be reconfigured based on reopening guidelines, with particular focus on using our beautiful outdoor areas at each location.
- Reservations will be required and parties must not exceed 6 people
- Creative menu options to make outdoor dining more comfortable and promote safe social distancing.
- All buffet style options have been removed including morning coffee displays
- Focus on outdoor seating including our lawn areas.
- In-room dining options have been enhanced to include family style menu items.
- QR enabled room service menus offering no contact pick up and drop off.
- Restaurant servers will be trained on safe social distancing, safe food and beverage service and will be wearing masks and gloves.
- Guests must be seated in the restaurant spaces and bar service will not be available.
TOP 5 THINGS TO KNOW ABOUT:
Nantucket Boat Basin
- Welcoming one guest at a time in the Marina Office.
- Encouraging radio, phone and e-mail communication to minimize contact.
- Dock Attendants will be wearing gloves and masks when docking boats and tying lines.
- Guests will be asked to stay on their boat while fueling and spaced at least 6 feet apart from Attendant.
- Public bathrooms and shower rooms have enhanced cleaning and sanitizing protocol and occupancy will be limited to ensure social distancing.
White Elephant
- Pool capacity will be limited with chaises be placed to allow for social distancing. Face coverings will be required when not in the pool. (Pool Access for White Elephant Guests only)
- Bikes, beach chairs, towels and amenities will be available and sanitized before and after guest use.
- Fitness room will be open when we are permitted to do so and will available based on the guidelines provided by Commonwealth of Massachusetts.
- Van transportation is available and vehicles will be sanitized between trips. Vans will be equipped with personal protection equipment for both guest and driver safety
- Our BMW courtesy car will be available on request for downtown drop-offs and sanitized between trips.
Jared Coffin House
- Parlor/Library area will be open; capacity may be limited to encourage social distancing.
- Nantucket Prime Patio will be open for the season.
- Expanded grab and go breakfast will be available in the Parlor daily with individually packaged items.
- Priority Bikes will continue to be available upon request.
- Concierge services will be available at the front desk.
The Cottages at Nantucket Boat Basin
- Pet friendly cottages will continue to provide amenities, including dog beds and food and water bowls. Each to be sanitized between guest stays.
- New in-cottage menus for select local restaurants for delivery will be available.
- Advance grocery provisioning available through our Pre-Arrival Concierge. Previsions can be delivered to individual cottages prior to arrival.
- Bikes, beach chairs, towels and amenities will be available and sanitized before and after guest use.
The Wauwinet
- Private beach attendant will be available to position beach chairs, towels and umbrellas at an acceptable social distance.
- Lawn seating and service will be available on a more limited basis, with chaises positioned at an appropriate distance.
- Kayaks, paddle boards, tennis, bicycles will all be available with appropriate sanitizing protocols in place.
- The Wauwinet Lady will be available with limited seating. Reservations will be required.
- Van transportation to and from town will be available on a limited schedule and capacity.