Thank you so much for another fabulous visit! I love the room and being back at the White Elephant! I cant wait for next summer!
Many thanks for the lovely dinner you gave us. Everything was perfect, from the handicap parking at the front door, that my husband needs. The smiling staff that greeted us. Our waitress, Whitney, who took care of our every need, and the food which was wonderful. I had halibut. The best in years. Our friends who came to visit us for a day, loved everything. I di not think you would know who we were there, You surprised me. Thank you for the surprise and your thoughtfulness.
Our wedding at the White Elephant was absolutely perfect and better than we ever could have imagined, thanks in large part to you and your amazing team. We are so thankful for the experience we had and will cherish the memory for years to come. It was well worth the wait - and I have to say that after staying in the residence, we're completely spoiled and don't want to stay anywhere else when we come back to Nantucket! We look forward to seeing you and the rest of the team next time we're on the island. Thank you again for everything.
This was our first time on Nantucket Island and we could not have been more delighted with our welcome! Sherri was most helpful, prior to our arrival. As the PAC and Concierge we engaged with, she expertly assisted with dining reservations and provided interesting and pertinent information regarding our stay. While she earlier arranged for the Lady Wauwinet to TOPPER'S for Sunday supper, sadly, this sail was cancelled due to high winds. All other arrangements made by Sherri were perfectly timed. Upon arrival, we were mistakenly taken by Cranberry Transportation to the Harborside Hotel instead of The Inn, yet Simon was prompt, apologetic and quickly loaded our luggage into a BMW to take us the short distance to the Inn, where we were warmly greeted with a smile by Pete, a charming young gentleman, who immediately took our luggage. The ladies at the Front Desk at The Inn were welcoming and assisting. We were immediately impressed with Carolyn and Ilijana, two exceptional and kind ladies who embody warm and welcoming hospitality, not to mention, superior guest relations. Our room #11 was ready, yet disappointingly, we were informed by Carolyn of the news of the Lady Wauwinet's cancellation. Both Ilijana and Carolyn were then quick to promote the complimentary 4-hour test drives with BMW and invited us to be in the Lobby later for a raffle. Never, in our vast world travels, have we experienced such kind generosity and thoughtfulness. We still are overwhelmed, and overjoyed! Mr. Hashem, as we read through the share your Spirit story card and details, we are hopeful that our story will allow you and your senior managers to recognize all of the above mentioned staff at The White Elephant Inn, collectively, as well as, individually. Each one, delivered and excelled in outstanding and superlative guest interactions and provided memorable guest experiences. Rest assured, we will return again, and trust that we will have the opportunity to see and experience the wonderful and personal services of Carolyn, Ilijana, Nick, Pete, Alice, Simon and Sherri, again in the future. White Elephant has an amazing brand. We love the colors, font, logo and all of the "little things" that make the White Elephant Hospitality special. We are loyal fans now; brand ambassadors that are delighted to share our experiences with family, friends and clients in the promotion of your brand on Nantucket and in Palm Beach. Thank you again. As Anne Morrow Lindeberg stated, "to give without any reward, or any notice, has a special quality of its own." Our stay with you will go down as one of our Top Five travel experiences in the world.
With every good wish for continued success.
I had an amazing relaxing time at the pool. Taylor was very cheerful and attentive.
Sheila has a great attitude and great personality. Thank you Sheila for your patience! And Help! And sense of humor! Sunday night you helped me to move our TOPPER'S reservation so we could take the shuttle. Then cancelled it when our party was "taking naps". Then re-booked when everyone woke up wanting to go! And got us a cab so we could enjoy the rest of our evening!
Tiffany and Mettia are fantastic. We have been here 9 days and they have been an invaluable part of a very wonderful stay! They go the distance with smiles on their faces and follow up without being reminded. Real gems.
Taylor and Juno were fabulous! Polite, attentive and helpful. Could not be better.
Our first family vacation since 2019 was made extra special thanks to the exceptional experience at the White Elephant. Seeing the cousins in the pool warmed my heart and the staff by the pool and every where on the property was so great!
Fantastic! Taylor and Juno could not have been more accommodating. So friendly and it was a blast watching them with all the kids. Emma was wonderful, Thank you for making our experience a spectacular one.
lijana provided amazing service. Always welcoming, took care of my bicycling needs, seemed interested in my photos, took care of our room and needs. Just so friendly.