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  • White Elephant Resorts, Nantucket Spirit Stories

Amazing Stories Our Guests Share

Spirit Stories are authentic stories of excellence that inform and inspire us every day. They are real stories shared by our guests that show the spirit of our hospitality and who we are. At White Elephant Resorts, we are passionate about creating incredible vacation experiences in beautiful destinations. We are known for our generous nature and take pride in sharing the experiences and stories of our guests. See for yourself what we're about.

The Cottages at the Boat Basin

We had a very good time, mostly due to the help of Erica and Andreas. They were extremely courteous and accommodating. She is truly an asset of good will to your guests. She made us feel welcome, appreciated and comfortable at your resort. We will return here before any other lodging on island in the future.

 

We arrived as walk-ins after a long and frustrating afternoon evening at the airport. Lots of delay, then cancellation. We were happy to arrive and were greeted with smiles and cheer, by Erica and Paul. Please commend them for their professionalism and customer service were both great.

 

We came in on our boat and because of the storm needed a "shelter" and Erica was able to assist us splendidly. Thank you for the kindness from her and your staff.

 

Jared Coffin House

I just wanted to let you know how kind & helpful Kerry Ann at the Front Desk was on Sat 6-5 & Sun 6-6 night. Her kindness contributes to my enthusiasm about returning to your lovely House.  I have not been to Nantucket since The Stroll in 2016. I was so looking forward to coming back & Kerry Ann's welcoming attitude & helpful advice was the beginning of my return adventure.  Even though she was busy, she was able to help me and tell me when to call back because I had a few questions.  I am glad I got to talk to someone as patient & kind as Kerry Ann.  The person at the Front Desk really sets the tone for your stay & makes the guest feel like they are safe & welcome at their temporary home.  Kerry Ann made me feel like I would be welcome. 

 

I wanted to take a moment to especially commend Omelia, Jason, Laura, Tara and Kelley. They are a great team and we appreciate the friendly and welcoming stay. Thank you so much.

 

Wonderful staff, friendly, welcoming and helpful. Loved the beaches and sunsets. Especially Madaket with huge waves and Sconset with the walks along the bluffs. Could have stayed another week. Thank you to Omelia for all your help!

 

My stay was awesome! And, Omelia is terrific!

 

Dear Gabby and Omelia, We want to thank you for helping make our anniversary weekend such a good one. You went above and beyond first by making sure I could sleep on a bed at night, sorry for being such trouble. We really enjoyed staying at the hotel, all the staff were friendly and made us feel welcome. A huge thank you for the ride to the ferry and the wonderful surprise gift bag from the two of you. That was a really special thing for you to do. We appreciate it,. We hope to see you again when we return to Nantucket but will always remember you.

 

Thank you so much for helping us out the past few days since my husbands "Bodily fender-benders" The staff at the desk was wonderful and compassionate. We look forward to returning. With heart felt hanks.

 

We do appreciate all Omelia did during our stay!

 

Many many thanks for such a lovely stay. Our room (Maria Mitchell) was perfect and all the staff were the kindest and most attentive I have experienced. Omelia in particular was a delight. Thank you and can't wait for our return

 

Thank you very much for making our stay at JCH one to remember! Omelia and the rest of the staff were wonderful!

 

The staff at the JC House went above and beyond in making our short stay special. Exemplary guest treatment! Thank you all!

 

Our stay at the Jared Coffin House was absolutely wonderful. The staff so friendly and efficient. The rooms very pretty too. Omeilia was key to making our stay so pleasurable. She got us a reservation for dining at Summer House, always has a kind of word for us, a smile and a super positive attitude. She is a wonderful asset to the hotel and we definitely wanted to give a very well deserved shout out. Omeiia made a great stay even more special. She's wonderful.

 

Silviya,Thank you for being so competent and welcoming. We had only two days but thanks to you, we picked the right spots and enjoyed every second of it. Keep shining bright.

 

Omeila, Thank you for all your help! You are the best, so kind!

 

White Elephant Nantucket

 

I just wanted to take a moment to congratulate you and your fantastic staff at the White Elephant. My wife and I booked our stay in November 2020 and have looked forward to this trip for a long time. After checking out on 6/6/21, Amanda and I both wanted to express our deepest and most sincere appreciation for making our trip memorable. From the moment we walked into the lobby, our room (3258, an elegant large suite) was ready for our early arrival check-in, (we arrived on 6/2/21). Mettia, Sheila, Ken, and Matt were always eager to assist, happy, and constantly went above and beyond to make our stay even more special. Please recognize and thank them for a job well done. We would also like to thank Mr. Hughes for accommodating the extra night we both really needed. My occupation requires me to do LOTS of traveling, both domestically and internationally, so I'm quite familiar with hotels and the hospitality industry. Truthfully, the White Elephant now stands at the top of my list as one of my favorites. Amanda and I can't wait to visit again and hope that our return will be just as fulfilling as our last. Congratulations on a job well done!
 
I had an amazing relaxing time at the pool. Taylor was very cheerful and attentive.
 
Sheila has a great attitude and great personality. Thank you Sheila for your patience! And Help!  And sense of humor! Sunday night you helped me to move our TOPPER'S reservation so we could take the shuttle. Then cancelled it when our party was "taking naps". Then re-booked when everyone woke up wanting to go! And got us a cab so we could enjoy the rest of our evening!

Tiffany and Mettia are fantastic. We have been here 9 days and they have been an invaluable part of a very wonderful stay! They go the distance with smiles on their faces and follow up without being reminded. Real gems.
 
Taylor and Juno were fabulous! Polite, attentive and helpful. Could not be better.
 
Our first family vacation since 2019 was made extra special thanks to the exceptional experience at the White Elephant. Seeing the cousins in the pool warmed my heart and the staff by the pool and every where on the property was so great!
 
Fantastic! Taylor and Juno could not have been more accommodating. So friendly and it was a blast watching them with all the kids. Emma was wonderful, Thank you for making our experience a spectacular one.
 
lijana provided amazing service. Always welcoming, took care of my bicycling needs, seemed interested in my photos, took care of our room and needs. Just so friendly.
 

Thank you!! You made our engagement weekend special, not only were we quick best friends, your staff treated us like family.

 

Thank you for the thoughtful amenities in our rooms upon check in. The sparkling wine and luggage tags were a nice surprise and my friend enjoyed her birthday macaroons. Your front desk agent, Christian was so kind to help arrange a pickup of a cake I ordered from 45 surfside bakery. This allowed me to spend more time with my friend who was visiting and I am very appreciative that your team went the extra mile to assist me! We had a lovely stay and I look forward to coming back soon!

 

Good morning Bettina, I wanted to reach out and personally thank you for our stay this past Friday. Certainly a much better experience than had back In August. The little extras were much appreciated as well! Had a great time with our friends and wish we could have spent the week. Will be sure to post a positive review on trip advisor this time and am certain we will stay with you guys again.

 

Bettina, Words cannot express how wonderful our weekend at The White Elephant was, and how grateful I am for your incredible hospitality! As a native of Boston, I was embarrassed to admit that I had never been to Nantucket, and brought along my 13-year old daughter so we could discover it together. I was not at all surprised that I immediately fell in love with the island's charm, character, nature and locale!

 

Our stay at The White Elephant was exceptional, and you should be really proud to lead the team of professionals working alongside you. Everything from our arrival experience, the many amazing (and many) recommendations, the BMW car program (we got lucky!) and your quality F&B really exemplified luxury and teamwork, even despite a global pandemic and the affect it has had on our industry. Of particular note, I would be remiss if I didn't recognize Sheila and her warmth and passion for the Island.  I took EVERY recommendation she provided (Something Natural, Ventuno and LoLa 41 were highlights), and each was better than the one before.  When I surprisingly learned of the BMW program and the availability of a car, I looked at Sheila and said "ok, we have wheels… what do we do with the limited time we have?" She knew this was a game-changer for us and our ability to see the entire island, and quickly made a list of places we should explore.  It was because of this that we got to cover the amount we did in one weekend. Sheila is such a tremendous asset to your team! I truly hope to have the opportunity to reciprocate should your travels bring you to Boston… and I also hope to return to Nantucket and The White Elephant again in the future. Please stay in touch. With heartfelt appreciation.

 

Dear Khaled, Thank you so much for your kind note left on the bedside table and for notifying the staff at The White Elephant that this was Ali's belated birthday. They left a decadently delicious cake for her with birthday wishes. She was blown away with their thoughtfulness and kind jester! (needless to say that the cake was out of this world!) We had a wonderful time (except for the fire alarm at 3 am! Lol)! All of the staff are exceptional in their "above and beyond" level of service and from the heart kindness. Since we interacted with Desmond more times than any other staff member, we would like to send special thanks to him for his informative driving and warm customer service. Stay well! Hope to see you soon! Thank you again for everything you do for us!

 

Dear Bettina, Just wanted to send you a note of gratitude for making our short stay in Nantucket a memorable one! The corner room was beautiful, harbor views was so nice and such a nice surprise upgrade! We hope to meet you on our next visit!

 

To all the White Elephant Staff, Thank you so very much for a memorable stay at your hotel! And thank you for a gorgeous and scrumptious birthday cake for Ali's belated birthday celebration! You are all so kind and gracious!

 

Dear Bettina, Thank you so much for a beautiful stay. It was the perfect escape during these very surreal times. The residence you upgraded us to was a dream! My little guy thought it was our new home! He didn't want to leave. We had dinner at Brant Point Grill three nights! The food, service and of course the lawn was too inviting to leave so we decided to enjoy three of our four dinners with you (the forth night at Toppers!). Everything was so delicious, and I can't say thank you enough to your team for being so child friendly. Graydon and I were so touched by the many thoughtful children amenities. Wishing you a successful, safe and healthy rest of the season.

 

In a blink of an eye, I'm back home….I had a wonderful three weeks entertaining family and friends. Our little meet & greet on Friday went well. Thank you for all you do. Your staff is gracious and attentive. I hope to visit again in September…fingers crossed.

 

Hi Bettina, I wanted to reach out and thank you once again for assisting with a room reservation for me. We returned home last night and we truly had such a great stay! Thank you as well for the room upgrade! How relaxing it was to have morning coffee and an evening glass of wine on the porch overlooking the harbor. Exactly what I needed, so very much appreciated. Every team member we encountered was fantastic and I will be sure to share a review on Trip Advisor. Please let me know if you make your way to Newport soon. We'd love to welcome you!

 

Dear Bettina, It was also a pleasure to meet you and to have enjoyed 4 nights at the White Elephant. You can be very proud of your entire staff, with particular recognition to Allison and Carolyn.

 

Good Morning Bettina, My wife and I had an outstanding long weekend at WE. Thank you very much for your hospitality, the suite was very comfortable, we appreciate it.

 

I am sharing a bit about myself because this has been an extremely tough year for me. Last August I was visiting Nantucket, when I received a call from my daughter at home crying that 'Nana didn't look well'. I flew home, my mom, my best friend in the whole world, my confidant, my everything... had suffered a massive stroke. In the following days we prayed that God would be good and on August 25th my mom passed. It has been a very difficult year with more tragedy to follow.At this time, I'm reflecting on how blessed I am, and how peacefully my mother passed... giving us time to grieve, sing, hold her and love her. This past August 2020, I decided that I would return to Nantucket on my mom's year anniversary. I decided to stay at the White Elephant Residences, and I am so happy that is where I chose to remember my mother's great, kind spirit!!! She was an amazing Mother, an inspiration to us all. The staff at the white Elephant made me feel so happy and welcomed. They reminded me in so many ways of my mother. The attention to detail, the PRIDE, the smiles and kindness....Thank-you!!! Cristian, Mettia, Carolyn, Ameika, Carlton, Coreese and Sashanna....The excellent and kind pool attendants, Pablo the great Bloody Mary creator.... I can't say enough about my stay and how happy I am to have chosen the White Elephant. Thank you ever so much.

 

Ameika truly made our stay at the White Elephant memorable and very comfortable. She ensured that all our needs were met and was very nice to my three children. The White Elephant is very fortunate to have an employee as professional and competent as Ameika.

 

We wanted to thank you for all the thoughtful ways you were able to incorporate pieces of the White Elephant into our wedding day. Though we wish we could have been celebrating on the lawn with everyone by the elephant, given the situation it was perfect. We love you all - thank you for everything always.

Pablo at the pool was courteous. Garfield was great with room service, polite, respectful, courteous willing and friendly. Ameika is awesome, helpful and went above and beyond. Everyone was great. Loved it! and John the concierge was very helpful too.

 

Ameika, Taylor, John, Carolyn and all the staff are amazing!!! We truly enjoyed our stay and can't wait to be back.

 

Loved John our concierge. He tried very hard for us

 

The staff here at The White Elephant were fabulous. Everyone here made our stay relaxing and enjoyable. A big thank you to John for all his assistance with dinner reservations, and to Coreese for being the first driver.

 

I wanted to reach out to you on behalf of myself and my wife Alecia and extend our heartfelt and sincere appreciation for extending to us such an amazing courtesy stay at the White Elephant. To say we had a fabulous time would be a significant understatement.   The White Elephant of course is just beautiful and nothing else on the island compares. In addition all of your staff we're just absolutely amazing in every way. Alecia absolutely fell in love with Nantucket and already planning a return trip. We both came down to the lobby the morning of our departure to say hello and thank you in person however, as Murphy's Law would have it, you would literally just left the property two minutes before. So my apologies for not getting to thank you in person. Once again we are so grateful for your generosity and I hope that if the opportunity arises for me to return the favor that you won't hesitate to reach out. I would be thrilled to in some way return your kindness. Good luck with the rest of the busy season and I look forward to seeing you in the future.

 

My husband Phil and I just checked out after a spectacular stay at your beautiful resort. To be completely honest with you, we were extremely disappointed in the first room that we were put in. When I made my reservation to come here many months ago I was told that the room was" close to the bar and restaurant" but that location would not be a problem due to the fact that the bar was closed and would not be an issue. We were then put into another room on the second floor a little further away from the action and were very unfortunately kept awake until after 2:30 in the morning by some partygoers downstairs in their room. The next day we got a call from Mackenzie who had heard about our unfortunate situation and upgraded us to a spectacular suite. Needless to say, it made our day so much more enjoyable and we look forward to returning! Mackenzie showed incredible personality and initiative and we cannot give her any higher ratings! She also mentioned the fact that you have a resort down in Palm Beach where we go a couple of times during the winter for business and perhaps we will see her there!

 

My sister and I had a wonderful time at your hotel in July. Each staff member was so kind and solicitous. My sister is disabled, and we appreciated greatly the loan of a wheelchair for the duration of our stay. The staff really went out of its way for us; it meant a lot.I have a question: what is the brand name or manufacturer of the wonderful pillows for the bed. (Not the ones for the chairs) I experienced such a lovely sleep, and hope that you could let me know.

 

Great Property, but the reason that I am staying here is because of Alicia. She has gone above and beyond to make our stay great!

 

We loved spending time in your lovely hotel - all the staff were wonderful. I had a back issue and immediately the girl behind the counter gave me complementary alieve to help me out. I believe it was Alison. All members were kind, friendly and most considerate.

 

We still can't get over how well we were treated at the Grill Saturday night. Our dinner and service were absolutely outstanding. It made for a most memorable 58th anniversary.

 

We had the pleasure of meeting Ameika. She is kind and welcoming. She has greeted us each day with a warm smile. She helped us out with pool reservations, car service, restaurant suggestions and luggage. Ameika made us feel very special.

 

The staff has been just fantastic. Friendly, helpful and always available to help! And John has been such a great help all the time!

 

We had the most wonderful stay thanks to Ameika, John and Taylor, they made us feel welcome and met all our needs, they went above and beyond

 

Thank you for your nice note, how did you know it was my birthday? I cannot wait to decorate the cookies and eat the cupcakes. Did my parents know that you were doing this? They could of told you when we were going out? Thank you

 

Dear Bettina, I wanted to thank you so much for everything you did for my family and myself in getting us a spectacular cottage at your hotel. We had a wonderful time on Nantucket and especially at The White Elephant. Our cottage was amazing! Thanks for (digging out) a pillowcase for us! It was so lovely meeting and chatting with us! Thanks again!

 

Dear Bettina, we had a fantastic time In Nantucket and you , Mackenzie and the staff were all part of the reason why our stay was so pleasurable. Thank you again for your generosity in getting us a beautiful new room - with lots of beer and treats! Also, it's your attention to detail, the care you took in bandaging my forearm and frequently making sure we are happy with our stay. We will be back next summer and looking forward to seeing you again. BTW, when we book our room next summer what is the name of the suite we rented? Would love to rent the same type of room again. Wishing you a great summer.

 

Tiffany, Shannando, Gigi, Fay, Ken, Ameika, Caroline, Stephanie & Cristian It's so impossible to give a great story about anyone particular person, the truth is the above names, each one is a great story, they all have been just fabulous in everything they did to make our stay very special

 

Wauwinet

On behalf of my wife, Mary Jo, and myself, we wanted to truly thank you and your staff at the Wauwinet for a fantastic mini vacation/30th anniversary celebration. As always (except for the weather), everything was perfect. And, the service at your Inn By The Sea is unparalleled. As I mentioned to you, we did miss James and Hanif this year and hope to see them next year. Your front desk staff Joe and Allie kept smiles on our faces and attended to all our needs. Simply put, the Wauwinet is a very special place for us. We would also like to mention that the pandemic protocols you had in place during our stay put us both very much at ease and made us feel, at all times, comfortable. Finally, Eric

We look forward to our stay with you next year.

Dear Luke, Just want to thank you and your colleagues for making my clients' stay at the Wauwinet a special experience! Mr. and Mrs. Wendling had a lovely honeymoon last week. Thank you very much for coordinating their special requests and for making their stay a memorable one. Looking forward to sending more clients your way soon! Enjoy your summer and best regards

Dear Ally and Joe We wanted to thank you for taking such great care of us during our honeymoon stay. You were so attentive and sweet making our trip just perfect! We can't wait to see you both on our return visit.

The staff in the hotel are lovely. The front desk staff, especially Tiffany and Shannando are really superb! Bright, helpful and energetic! They are wonderful for your hotel!

The staff in the hotel are lovely. The front desk staff, especially Tiffany and Shannando are really superb! Bright, helpful and energetic! They are wonderful for your hotel!

Captain Rob McMullen is here to keep the oceans safe for boaters, kayakers, and aquatic life alike! On a partic-ularly blustery day on the wa-ter, Captain Rob and his lunch boat came across a stranded kayaker who had capsized and was frantic for assistance. Our Captain raced to his aid and, with the help of other good Samari-tans on board, pulled him up on the boat and gave him safe harbor before assisting him on his way back to shore. Our Captain and his quick thinking saved the life of a fellow sailor out there on the high seas and made sure he would live to kayak another day! You are such a star Rob, we appreciate you so much!

Reservations

My name is Bill Pasquale and I wanted to share the pleasant experience I had with Rebecca Hudson over the past several days. My son Brian is getting married at TWER on 6/5/21. Once the room block information was shared I initially made reservations at the JC House. During this process Rebecca was extremely helpful, courteous, and professional. After discussing the reservation with my daughter (who is in the wedding) we opted to attempt to switch our reservation to 2-Bedroom cottage at TWER. To say that Rebecca was helpful in this would be an understatement. With all that's going on right now, to hear a cheerful and energetic voice on the other end was very much welcomed. She was able to handle the switch very efficiently. In total I believe I talked to Rebecca three times over three days and each time she presented your property and herself in a professional yet personal nature. She is a credit to your team and we look forward to celebrating the upcoming wedding of Brian and Meggie.

Engineering

Two weeks ago Andre was called to Sea Syren at 2am as there was water coming through the ceiling due to an AC issue. Andre was working with Scott at the front desk at the JC to help the guests. The only room available was at the Wauwinet so Andre took it upon himself to drive the guests to the Wauwinet in the beach bus at 3 am. Andre thank you for your quick thinking and willingness to take care of us it guests!

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